Dear Esteemed Customer
& Co-operation Partner!

Service
What's service all about? Who has received it, and how much?

At Done Logistics, we define service in the following way: it is an action or series of actions aimed at solving a customer's problem so that the customer and the service provider's staff, products and systems interact with a view to meeting the customer's objective. Service quality has at least two dimensions: a technical (outcome) dimension and a functional (process) dimension. In general, service expected by the customer is better than average service within the industry. 

It is Done Logistics' goal to serve customers in such a way that its service preferably exceeds the expectations and objectives set by the customer.

Customer Satisfaction
What does it mean? Who last experienced it? What does it feel like? 

Customer satisfaction refers to the relationship between the expectations set by the customer for the service and the customer's actual experiences. With more service experience, the customer's requirements and expectations grow - appetite grows by what it feeds on… If a firm aims at long-term customer relationships, its service must continuously be of even, high quality.

For Done Logistics, customer satisfaction involves customer care, and adherence to, and fulfillment of, customer goals. 

Customer Benefits
What do they consist of? Did we report any of them? Can we still enjoy them after several years' time?

In their assessment of service quality, customers appreciate benefits based on interaction with the service provider. This interaction forms a tangible benefit which remains with the customer once the service-provision process between the customer and provider has come to an end.

Surveys as a tool for analyzing a company's success in terms of its performance and operations form one of its competitive advantages! Similarly, Done Logistics makes regular use of customer satisfaction surveys, bearing in mind that gathering customer feedback and data promotes customer relationship-based learning. In this way, we identify how to serve customers even better and get a realistic picture of our shortcomings.

Our customer satisfaction surveys have suggested that, in terms of our competitive factors, we excel in service, technologies, products, delivery speed and reliability, as well as our ability to understand customers' objectives. 

Although we have succeeded in cutting customers' staff costs by up to 80 percent, reducing lead times by up to 60 per cent, generating major quality cost savings and improved overall intralogistics management, much remains to be done. We are now also further improving our project implementations' total cost-effectiveness and our price competitiveness, in order to outperform the industry average!

For proof of Done Logistics' competitiveness, please ask us for a quotation. Whenever you wish to enjoy long-term customer satisfaction - personally and through your own customers - please place an order for delivery with us. 

Good intralogistics for everybody! 

Juha Mikkola
Managing Director